Inspects shuttle van and other equipment. Ensures that all equipment is maintained properly.Communicates with other departments, therefore promoting a seamless operation.Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc.Monitors inventory of operational supplies, placing orders in a timely manner.Monitors cleanliness and neatness of departments for which s/he is responsible.Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.Works with Front Desk Supervisor to ensure all shifts are covered and provided coverage where needed (1 shift/week is mandatory).Monitors room inventory and status, ensuring the proper room type is available upon guest arrival.Coordinates group arrivals and departure when needed Monitors guest arrivals, ensuring special requests are met.Implements and maintains Baywood & Brand promotional programs and procedures.Ensures that all departmental policies and procedures are adhered to.Ensures that established back-up procedures (reports, equipment, etc.) are in place.Conducts departmental and other required meetings for which s/he is responsible.Administers progressive discipline, following company guidelines.Motivates staff through positive reinforcement, and leading by example.Ensures guests receive exceptional service through management of guest service operations, including front desk, concierge, transportation, valet, bell service, and breakfast service,
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